TheSeniorList Home Care Tool

Project Description

Beyond assisted living and nursing homes, there are a variety of long-term care options for older adults. About 70% of older adults will need some form of long-term care in their lifetime; however, no two people require the same exact approach. Depending on one’s health and personal preferences, there are a variety of ways to administer the necessary support.

In this project, we'll help create a tool for loved ones find the best type of elder care by answering a set of questions

User Persona

How Might We's

By identifying the pain points and challenges faced by my persona, I aimed to create a user-centered solution for my home care tool. Transforming these obstacles into opportunities through “How might we…” statements allowed me to explore some ideas that could impact the design process.

How might we establish credibility for this tool?
How might we help educate caretakers and family members of their options?
How might we comfort the user while the elder is in his stage of life?
How might we offer next steps after the tool shows the results?

User Journey Map

Qualifying questions for the tool

1. Describe your loved one’s current living situation.

They live alone.
They live with a spouse or roommate

2. How well can your loved one move around their home?

They can move independently.
They can move independently but need occasional assistance with toileting, stairs, or entry into the car.
They require hands-on assistance for most movement.

3. How often do they experience falls?

Occasionally, but they can get back up on their own.
Occasionally, and they need assistance to get back up.
Often, and they need assistance to get back up.
Never or rarely

4. How much help do they need with transportation?

They can independently drive or use public transport.
They need help arranging transportation but are otherwise fine.
They need someone to arrange transportation and accompany them with shopping and appointments.

5. How well can they use the restroom and shower?

They can independently use the toilet and shower.
They need occasional assistance with toileting and bathing.
They always need physical assistance with bathroom use.

6. Do they have any conditions or needs that require daily care from a nurse or healthcare professional?

(ex: Tube feeding, injections, wound care, or respiratory therapy)

7. How well can they manage their medications?

They can independently take all medications as prescribed.
They need occasional reminders to take medications.
They need complete assistance with medication adherence.
They don’t take any regular medications.

8. How good is their memory?

They are completely aware of their surroundings, recognize and remember people, and know dates and times.
They have difficulty remembering names, dates, and times.
They have trouble remembering recent occurrences.
They frequently don’t recognize family or other familiar people and places.